Healthcare Professional Terms

Last updated: 2 July 2026

These Healthcare Professional Terms apply to healthcare professionals ("you") using the Ambassadex Workforce platform (the "Platform"), operated by Ambassadex (Pty) Ltd ("Ambassadex"). They apply together with, and form part of, the Platform Terms of Service.

1. What the Platform Provides to You

The Platform is a workforce coordination tool. For healthcare professionals it provides a verified professional profile, discovery of work opportunities at healthcare facilities, shift scheduling, clock-in and clock-out timesheet capture, leave visibility, and access to structured HR documentation shared with you by facilities.

Ambassadex operates strictly as a software platform provider. It is not an employer, labour broker, temporary employment service, recruitment agency, or payroll processor.

2. Ambassadex Is Not Your Employer

Your employment relationship is directly with the facility that engages you — never with Ambassadex. The facility is responsible for your employment contract, your remuneration, workplace policies, and any disciplinary or termination decisions. Ambassadex does not guarantee that you will be offered work, and does not guarantee the terms of any engagement. Always confirm pay, hours and conditions directly with the facility before accepting a shift or role.

3. Your Pay Comes From the Facility

The Platform provides payroll calculation support to facilities based on approved timesheets, but Ambassadex never holds or transfers payroll funds. Your salary or shift payment is made by the facility, from the facility's own funds. Ambassadex does not process payments, guarantee that a facility will pay you, or resolve payment disputes — those must be raised with the facility, which remains responsible for payroll accuracy, statutory deductions and payment.

4. Verification Obligations

Before shift matching is enabled, your registration with the applicable statutory council — SAPC, HPCSA or SANC — is verified.

• You must provide accurate registration details and any supporting documents requested.
• You must keep your profile and registration information current at all times.
• You must promptly inform Ambassadex if your registration is suspended, lapses or is restricted; verification-dependent features may be paused until it is confirmed active again.
• Submitting false or misleading qualifications or registration information is a serious breach and will lead to account termination.

5. Timesheets and Clock Events

You are responsible for clocking in and out of your shifts on the Platform. Timesheets built from your clock events are the basis on which facilities review and approve your worked hours. Deliberately falsifying clock events or timesheets is prohibited and may also constitute misconduct under your employment relationship with the facility.

6. Subscription, Billing and Payment

Access is provided through a subscription package:

• Fees are billed on the billing cycle selected at purchase and are paid upfront for the full period.
• Payment is currently via EFT with payment-reference matching; your package activates once payment is completed and profile creation is unlocked.
• Current pricing is published on the Platform and may change for future billing periods; changes do not affect a period already paid for.

7. Refunds and Cancellation

Subscriptions are billed upfront and are non-refundable once activated (activation occurs when payment is completed and profile creation is unlocked). No pro-rata refunds are provided. You may cancel auto-renewal at any time and keep full access until the end of the paid billing period. Exceptional refunds are discretionary and considered only for duplicate or erroneous charges, a technical failure that prevented access, or verification rejected before any platform access was granted. Statutory consumer rights that cannot lawfully be excluded are not affected.

8. Acceptable Use and Security Rules

You agree not to misrepresent your identity, qualifications or registration status, create duplicate accounts, misuse referral systems, falsify timesheet or availability data, or use the Platform in breach of any law or the rules of your professional council.

You must not:

• Upload malware, viruses, harmful code or unlawful material.
• Attempt to bypass, weaken, disable, probe, scan or interfere with Platform security without written permission from Ambassadex.
• Access or attempt to access accounts, dashboards, files, documents, records, databases or systems you are not authorised to access.
• Use another person's login details, allow another person to use yours, or share authentication codes.
• Share screenshots, documents, user information or Platform records in an unauthorised manner.
• Misuse, copy, disclose or unlawfully process another person's personal information.
• Use bots, scripts, automated tools, scraping technologies or bulk extraction tools without written permission from Ambassadex.
• Do anything that may compromise the security, confidentiality, integrity or availability of the Platform or any information processed through it.

9. Information, Availability and Enforcement

Job postings, compensation indications and other facility-supplied information are provided by facilities, and Ambassadex does not guarantee their accuracy or completeness — verify terms directly with the facility. Service interruptions may occur and uninterrupted access is not guaranteed. Ambassadex may suspend accounts, restrict access, revoke features or remove content where these Terms or Platform policies are violated; enforcement actions are audit logged.

10. Liability

To the maximum extent permitted by law, Ambassadex is not liable for employment disputes, payroll disputes, workplace incidents, disciplinary outcomes or employment termination claims between you and any facility. Ambassadex's liability is limited strictly to the provision of the software platform and, in aggregate, to the subscription fees you paid for the billing period in which the claim arose.

11. Data Protection, Law and Contact

Your personal information — including verification documents, timesheets and payroll inputs — is processed in line with POPIA and our published Privacy Policy, and is never sold. These Terms are governed by the laws of the Republic of South Africa and disputes are subject to the jurisdiction of the South African courts. Questions: info@ambassadex.co.za.