Frequently Asked Questions

Last updated: 2 July 2026

Answers to the most common questions about Ambassadex Workforce. If your question isn't covered here, contact info@ambassadex.co.za.

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Getting started

What is Ambassadex Workforce?

Ambassadex Workforce is a workforce coordination platform for healthcare facilities and healthcare professionals in South Africa. Facilities use it to post shifts, manage rosters, capture timesheets and prepare payroll inputs. Professionals use it to get verified, find work and manage their shifts — all in one place.

Is Ambassadex my employer?

No. Ambassadex is a software platform, not an employer, labour broker or recruitment agency. The employment relationship is always directly between the healthcare professional and the facility. The facility remains responsible for contracts, pay and workplace policies.

Who can join?

Healthcare facilities (and related employers), healthcare professionals registered with SAPC, HPCSA or SANC, and staff members invited by a facility to help manage its account.

Verification

Why do I need to be verified before I can be matched to shifts?

Because facilities need certainty that everyone on their roster is properly registered. We verify your professional registration with the applicable statutory council — SAPC, HPCSA or SANC — before shift matching is switched on for your profile.

What happens if my council registration lapses?

You must let us know promptly if your registration is suspended, lapses or is restricted. Verification-dependent features, including shift matching, may be paused until your registration is confirmed as active again.

Do facilities get verified too?

Yes. Facilities may be asked to supply licensing and compliance documentation as part of onboarding before they can post shifts and recruit through the platform.

Pricing and billing

What do facilities pay?

Facilities choose one of three packages, billed monthly:

A 6-month commitment carries a 7% discount and an annual commitment a 20% discount.

What do healthcare professionals pay?

Professionals choose between the Core package at R59 per month and the Professional package at R129 per month.

Do invited facility staff pay anything?

No. Staff members invited under a facility's account — for example roster managers or HR administrators — pay nothing themselves. Their access is covered by the facility's package.

How do I pay?

Payment is currently made via EFT. Each invoice carries a unique payment reference, and your payment is matched to your account using that reference — so please use the exact reference when paying.

Can I get a refund if I stop using the platform?

Subscriptions are billed upfront for the chosen billing period (monthly, 6-month or annual) and are non-refundable once activated, with no pro-rata refunds. You can cancel auto-renewal at any time and keep full access until the end of the period you've already paid for. Exceptional refunds (for example a duplicate charge, or a technical failure that prevented access) are considered case by case.

How do I cancel?

Cancel auto-renewal from your account at any time. Nothing changes until the end of your current paid period — your access continues as normal and the subscription simply doesn't renew.

Using the platform

How do timesheets work?

Professionals clock in and clock out of shifts on the platform. These clock events build the timesheet for each shift, which the facility reviews. Managers are flagged when a clock-in or clock-out is missing so it can be followed up.

Does Ambassadex run my payroll?

No — and this is an important boundary. The platform provides payroll calculation support with BCEA-aware calculations based on approved timesheets, but it is not a full payroll management service. Ambassadex never holds or transfers payroll funds: money always stays with, and is paid by, the facility. Statutory submissions (SARS, UIF, COIDA, PAYE) remain the facility's responsibility; the platform can produce data exports to assist.

Can I manage leave on the platform?

Yes. The platform includes leave management, so leave can be requested, tracked and reflected alongside rosters.

Can I share rosters with my team?

Yes. Rosters built on the platform can be shared, so facility teams and scheduled professionals work from the same up-to-date schedule.

Is there a referral programme?

Yes, a referral programme exists. The current reward structure is under review, so speak to us at info@ambassadex.co.za for the latest details before referring.

Privacy and data

How is my data protected?

The platform handles verification documents, timesheets and payroll inputs under role-based access controls, with encryption in transit and at rest, and stores data in South Africa-compliant cloud infrastructure. Your personal information is never sold. Our full POPIA notice is being finalised with compliance advisors and will be published on the legal pages; in the meantime you can direct any data question or request to info@ambassadex.co.za.